Terms & Conditions

All items will be shipped express with a registered tracking number. If you would like to upgrade to courier postage please contact us.

Shipping Times

Orders are dispatched usually within 1 business day. Custom orders may take up to 10 business days to be dispatched.

• United States: 4-6 business days
• Europe: 2-5 business days
• Australasia: 5 business days
Whilst all care is taken Origami Factory cannot be held responsible for items that do not arrive safely at their destination.

Handling Times

Most items are made to order which can take up to 1-7 days. Please let us know if you require an item before a certain date and we’ll do our best to fulfill your order. You will be notified by email once your item has shipped. All items are shipped in a Origami Factory gift box or gift pouch.

Returns

We take great pride in good customer service and want you to be thrilled with your purchase. If you’re unhappy please let us know and we will do our best to resolve the problem. If for whatever reason you would like a refund please return the unworn item in the original packaging within 2 weeks of receiving the product and we will issue you with a full refund. Please notify us of your intentions before you re-send the item. Unfortunately unless there was an error made with the order, shipping costs will not be refunded.

More questions?

Please contact origamifactory1@gmail.com